Customer Testimonials

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Google Dec 1, 2021

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DealerRater Nov 28, 2021

I had very good service. Everybody was very professional and easy to work with. Will definitely recommend this dealership to anybody.

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Google Nov 26, 2021

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DealerRater Nov 25, 2021

Very good service, but expensive. Staff are friendly and helpful. Improved waiting area after long construction.

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Google Nov 23, 2021

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Google Nov 18, 2021

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DealerRater Nov 17, 2021

Nice and clean. Friendly staff. Great coffee machine and choices. I was impressed with the service and accurate report.

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Google Nov 13, 2021

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DealerRater Nov 12, 2021

Service was great....everyone very helpful and enjoyable to work with especially Michael and John

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DealerRater Nov 11, 2021

Dealer did great work on the emergency out-of-town repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months.

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Google Nov 9, 2021

The service was very nice. A special thanks to Manvir who helped with the Sale and Kerry, who was amazing enough to drop us off home because we had 2 cars. There was a slight issue with a rattling noise even though the car was brand new. But the dealership took it back the next day and fixed the problem. Kerry was wonderful and she gave us updates about the car and when it would be ready. Definitely recommend!

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Google Nov 7, 2021

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DealerRater Nov 6, 2021

I love coming to this dealership, because everyone is very nice and helpful. I love my sales advisor and he’s the best!

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Google Nov 6, 2021

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Google Nov 6, 2021

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DealerRater Nov 5, 2021

Excellent service, customer service, great environment, reliable service, timely service, best Mercedes Benz location around.

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Google Nov 5, 2021

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Google Nov 4, 2021

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Google Oct 31, 2021

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DealerRater Oct 31, 2021

Front and break work great. Then auto detail afterwards was excellent. Agent is the best.

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Google Oct 26, 2021

Let me start off by saying I've had 5 Mercedes in the past 7 years and just now I feel like I've found a great car salesmen, I haven't been so luckily the last few times at Mercedes with their customer service but yes kept going back for trade ins, or leasing a car. Hands down Fernando Robles is the best sales consultant I have worked with, he didn't pressure me to trade my car in, worked with me and my husband and made us feel like family. Thank you so much for being patient with us and ...

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Google Oct 23, 2021

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Google Oct 22, 2021

My experience with this business has been very good. I would like to give a special thanks to Amine which has been very helpful and kind. He entirely understood the need I had for my new car. I got the vehicle I wanted and am very happy with it. I highly recommend to go to this dealership if you are looking for a good deal and service. They will treat you well and with respect. Thanks again everyone in the organization.

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DealerRater Oct 22, 2021

my experience was wonderful. Everyone is so nice and professional at the Howe Avenue location.. Austin is an amazing sales person and human. It was such a pleasure working with him. thanks.

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DealerRater Oct 20, 2021

Friendly stuff good service professional service they take time to let me know what is going on with my car

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DealerRater Oct 15, 2021

Great service, definitely recommend and very friendly environment which makes things very easy! also the communication is great

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DealerRater Oct 15, 2021

I had a flat tire and staff took care of the problem as soon as they could.

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Google Oct 14, 2021

Great, friendly, quick .

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DealerRater Oct 13, 2021

Excellent service Accurate appointment Excellent person attitude. Understand exactly customer need Thank you very much

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Google Oct 13, 2021

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Google Oct 9, 2021

So far, my experience with this business has been very good. After some negotiation, I got the vehicle I wanted and am very happy with it. Given the shortage of supply, I received the vehicle in a reasonable time frame. I was treated with respect by all concerned employees of this organization.

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Google Oct 8, 2021

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Google Oct 8, 2021

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DealerRater Oct 6, 2021

Their professionalism and emphasis on customer service far exceeded my expectations. The entire service team was prompt, informative, and represent your dealership with the quality and superior servie expected.

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DealerRater Oct 6, 2021

Happy yes the Mercedes dealership has done excellent work on my car I have no complaints about anything they did a superb job

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DealerRater Oct 5, 2021

This dealership takes very good care of their customers, and are efficient with the services in a timely matter! I am pleased to be a customer!

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DealerRater Oct 5, 2021

This dealership goes way out of their way to make their customers feel like they are the only one.

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Google Sep 30, 2021

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DealerRater Sep 30, 2021

We got great service!! The fastest car buying experience I ever had! Appreciate their help!

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DealerRater Sep 30, 2021

Loren was awesome! Great customer service, and he made the whole process very easy and simple!

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DealerRater Sep 26, 2021

Jack is excellent and nice professional service manager he is very friendly and job has been excellent

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Google Sep 22, 2021

Clean, courteous and fast. They serviced my Smart car more affordably than I had even anticipated. I will definitely continue to bring my Smart car here every 10k miles for service. Thank you.

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DealerRater Sep 21, 2021

jack is awesome and helpful . he is very professional. everyone else was friendly as well

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DealerRater Sep 19, 2021

Friendly people. Very helpful. Didn’t feel pressure. Pleasant environment. I would recommend this dealership.

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DealerRater Sep 16, 2021

You couldn't possibly ask for a nicer, more professional service writer than David Lanzone, the Sprinter specialist.

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DealerRater Sep 14, 2021

Excellent customer service experience. My services advisor took the time to explain the process and making sure the repair was done as process!!.. good work David L.

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DealerRater Sep 14, 2021

Thanks to Michael everything went smooth. Efrin has always been a great help. Love the new S class.

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DealerRater Sep 12, 2021

I had a great experience! Everyone was kind, that I encountered. I thought it would take longer for the service. But, I was out of there quickly, which was a nice treat. Also, my salesman came over and chatted with me and offered me a beverage; which was a nice touch. We talked about my next car, which I’m excited about. Service was 10/10! Best, Nia E. Cooper

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DealerRater Sep 8, 2021

I had a good experience purchasing my new GLC 300. Mr. Lee did an exceptional job as usual! this is my 14 year of leasing from MB of Sacramento!

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DealerRater Sep 4, 2021

I was served by professionals from the front desk through the sales experience, the government interface and the well trained IT tech who helped make my car my own by syncing my cell phone and garage door. MB of Sacramento is an oasis of civility in a scruffy world. Amine was a marvelous guide.

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DealerRater Aug 25, 2021

Dave and the service team kickass. We’re cycling through 20 vans for recall repairs. The team has been great at communicating and meeting our needs.

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Google Aug 25, 2021

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DealerRater Aug 23, 2021

Perfect service that I ever got from 'Mercedes. I am appriciated for all the service at Mercedes Sacramento did for me. Jason is really nice & friendly. Thanks

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Google Aug 17, 2021

Very clean dealership, friendly environment I definitely recommend it !! Excelente customer Service.

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Google Aug 17, 2021

Brett Kellner and Julie Garcia helped me through the process of buying a car online and did a great job. Our family is happy with our purchase and we highly recommend the team at Mercedes Benz of Sacramento!

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DealerRater Aug 14, 2021

Amine did an incredible job and went way out of his way to provide me with the best service possible. Amine was 100% available during several weeks and was very knowledgeable to help me find the best car for me. I was extremely happy and impressed by Amine's professionalism and expertise. He is by far the best salesperson I've come across in the Sacramento dealership and I will always refer to him in the future.

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DealerRater Aug 13, 2021

I really enjoyed working with John. Everything went nice and smooth from start to finish. I also enjoyed working with Rudy in the finance department Thank you for the Great service John and Rudy

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DealerRater Aug 12, 2021

Jason is awesome!! The best service I’ve had in my 30 years of working with Benz of Sacto. So responsive and will call me after hours to make sure I got the message

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DealerRater Aug 12, 2021

The information requested was provided in a timely manner. I did experience a little miscommunication with the first vehicle that was available for purchase then to find out it was already purchased due to the dealer has several locations and their system was not updated. However, they were able to find the same exact vehicle right away and promised to send me all the accurate details on the purchase. The sales man Thomas Lee was very helpful and he kept me informed and was very professional.

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DealerRater Aug 11, 2021

Excellent Service, with great follow up by text & emails. When need a ride was provided by Uber & scheduled with pick up information on my phone.

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DealerRater Aug 11, 2021

You can meet people like Loren Wilson couple times in your life, truly serving, truly knowledgeable, truly compassionate about his customers, he is honest and humble gentleman, very trustworthy. Loren leaves a print in your memory, many blessings for him and his family!

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DealerRater Aug 11, 2021

Jason has been my preferred dealer associate for many years. I could say he is the best associate in Sacramento. I have had service with other associates before but none of them are attentive and good like him.

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Google Aug 11, 2021

John Koponen was a pleasure to work with. Very friendly, knowledgeable and a great eye for detail. I would highly recommend working with him for purchasing a new car.

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Google Aug 10, 2021

I walked into Mercedes of Sacramento looking at several different cars. John and team did a great job finding me a car that fit my needs. John did a great job explaining the car details and equipment and answered any questions i asked.

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DealerRater Aug 9, 2021

Greeted very quickly. Clear discussion around reason for visit. Percise diagnostics of issue and feedback of repair options. Comfortable discussion on next steps and price.

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DealerRater Aug 9, 2021

Jack was awesome. Very friendly and knowledgeable. He addressed all my issues that I had. He got my service done early and he loaned me a car while my car was being serviced so I could take care of some errands. Highly recommend Jack to others.

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DealerRater Aug 9, 2021

Great service no complaint will be back for yearly maintenance checks. Cecilia has great customer service skills and everything went well with the service scheduled.

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DealerRater Aug 9, 2021

Great service. She Was able to fit me in and kept me up to date. She had really good communication with me. Car drives great.

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Google Aug 9, 2021

Amin was our salesman, he was very down to earth, professional and made the pain of buying a new vehicle worth it. The new Dealership is fantastic, very comfortable and not stuffy. The ladies at the reception desk made it very relaxing and enjoyable. The finance gentleman had everything ready for us when we arrived and that went very smooth as well. Overall a very enjoyable experience and I am positive we will be back.

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DealerRater Aug 8, 2021

Great service. Matt was excellent to work with during this repair. I found the experience to be straight forward and completed as it was promised.

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DealerRater Aug 7, 2021

I had an appointment and the service advisor knew I was waiting on site. The battery check and replacement took 3 hours, longer than seemed necessary.

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Google Aug 7, 2021

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Google Aug 6, 2021

Beyond grateful to Brett who made our first experience with MB so pleasant and easy. We will be your forever clients.

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DealerRater Aug 6, 2021

Very professional always keeping me in the loop with everything going on with my Mercedes Benz will always bring my Mercedes Benz to Mercedes Benz of Sacramento

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Google Aug 4, 2021

The wife was very happy with how clean the car was.

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DealerRater Aug 3, 2021

Tough bargain, but flexible enough to meet the buyer in the middle. The Sales rep Fernando Robles was persistent, hard-working, pretty "sticky", would not let buyer go without working out a deal - good skills for the dealer, for sure.

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DealerRater Aug 3, 2021

Greeted me and took my vehicle as scheduled without delay! Provided loaner & finished repairs in minimal time! Thank you Jason! Excellent service and staff!! I’ll definitely be a repeat customer.

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DealerRater Aug 3, 2021

The best service ever!! All the employees was so nice and friendly. Everybody help me out! The ladies at the first desk was nice as well!

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Google Aug 3, 2021

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DealerRater Aug 3, 2021

Very efficient, and professional employees. Good service. Nice building. Price could be a little bit less. They maintained the time frame very good. Thank you

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DealerRater Aug 3, 2021

Our salesman was great to work with. He was honest and really worked hard to provide a great deal for us. We would definitely buy from him again.

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DealerRater Aug 1, 2021

Some of the stuff the service advisor and technician went beyond our expectations. We were provided a detailed explanation of the repair work being done

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DealerRater Aug 1, 2021

Very respected and well treated. Manvir was very helpful and now has helped us with another mercedes. Very great employee and treated us very well and with lots of respect

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DealerRater Jul 31, 2021

Jack provide Excellent customer service… he seem very knowledgeable and able to resolved all my concerns I would strongly recommended all my friend and send them to work with Jack

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Google Jul 31, 2021

I am a long time customer and continue to find their services excellent. Another person & I couldn’t help but overhear an unreasonable conversation between a person and calm, patient employee, Cecilia Salgado. She deserves recognition, as we were SO impressed how she handled the situation!

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Google Jul 31, 2021

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Google Jul 31, 2021

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DealerRater Jul 30, 2021

I would appreciate if my advisor was more transparent with how long my oil change would take. He told me an hour to a hour in a half and I ended up waiting in the lobby area for 3 hours. If I would have known that I would have went and got other errands done while my car was being serviced.

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DealerRater Jul 30, 2021

Great staff everyone makes me feel like family. Everyone is soo nice and friendly. This is the best dealership in the country. Thank you to everyone.

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DealerRater Jul 30, 2021

Jason Harber, Assistant Service Manager took good care of me yesterday. His answers to my questions were straight forward, objective and left me with the confidence that he was working for my best interest and the well-being of my Mercedes Benz C 300.

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Google Jul 30, 2021

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DealerRater Jul 30, 2021

Very efficient and polite service. Friendly and welcoming staff. They were attentive to my concerns and adddressed every one of them. Felt the charges were fair.

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DealerRater Jul 29, 2021

We always use Mercedes Benz of Sacramento they always have very knowledgeable service who always have answers for your questions. The mechanics who do the work are very well trained and you have cold drinks or hot coffee for free. I have always been very happy with the service I received.

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DealerRater Jul 29, 2021

I wish you have a loaner car . Everything went smooth . Perfect customer service. Coffee and beverages available it's a big plus . Thank you much.

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DealerRater Jul 29, 2021

Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time!

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DealerRater Jul 29, 2021

I’ve been receiving professional services and quick responses. I’m very happy with my new vehicle. Thank you for helping me getting my dream car.

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DealerRater Jul 28, 2021

I’m very satisfied with your service. I think I will recommend you to my friends. I hope you can keep your advantage for the customers. Thank you!

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DealerRater Jul 28, 2021

MB of Sacramento is the very best Sprinter dealer in the western US. The vans they order have been configured to meet all your needs and they have a knack for getting inventory during these crazy times!

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DealerRater Jul 28, 2021

The service rep was very knowledgeable and courteous. He provided me with accurate information in regards to the time and cost of my vehicle’s service

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DealerRater Jul 27, 2021

I wanted to highlight Loren Wilson, Loren made the process easy and very informative, Loren is very knowledgeable of what he was selling and was able to answer all of our questions. Natomas Unified is much applicated of the service we received.

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