Customer Testimonials
Friendly people. Very helpful. Didn’t feel pressure. Pleasant environment. I would recommend this dealership.
You couldn't possibly ask for a nicer, more professional service writer than David Lanzone, the Sprinter specialist.
Excellent customer service experience. My services advisor took the time to explain the process and making sure the repair was done as process!!.. good work David L.
Thanks to Michael everything went smooth. Efrin has always been a great help. Love the new S class.
I had a great experience! Everyone was kind, that I encountered. I thought it would take longer for the service. But, I was out of there quickly, which was a nice treat. Also, my salesman came over and chatted with me and offered me a beverage; which was a nice touch. We talked about my next car, which I’m excited about. Service was 10/10! Best, Nia E. Cooper
I had a good experience purchasing my new GLC 300. Mr. Lee did an exceptional job as usual! this is my 14 year of leasing from MB of Sacramento!
I was served by professionals from the front desk through the sales experience, the government interface and the well trained IT tech who helped make my car my own by syncing my cell phone and garage door. MB of Sacramento is an oasis of civility in a scruffy world. Amine was a marvelous guide.
Dave and the service team kickass. We’re cycling through 20 vans for recall repairs. The team has been great at communicating and meeting our needs.
Perfect service that I ever got from 'Mercedes. I am appriciated for all the service at Mercedes Sacramento did for me. Jason is really nice & friendly. Thanks
Very clean dealership, friendly environment I definitely recommend it !! Excelente customer Service.
Brett Kellner and Julie Garcia helped me through the process of buying a car online and did a great job. Our family is happy with our purchase and we highly recommend the team at Mercedes Benz of Sacramento!
Amine did an incredible job and went way out of his way to provide me with the best service possible. Amine was 100% available during several weeks and was very knowledgeable to help me find the best car for me. I was extremely happy and impressed by Amine's professionalism and expertise. He is by far the best salesperson I've come across in the Sacramento dealership and I will always refer to him in the future.
I really enjoyed working with John. Everything went nice and smooth from start to finish. I also enjoyed working with Rudy in the finance department Thank you for the Great service John and Rudy
Jason is awesome!! The best service I’ve had in my 30 years of working with Benz of Sacto. So responsive and will call me after hours to make sure I got the message
The information requested was provided in a timely manner. I did experience a little miscommunication with the first vehicle that was available for purchase then to find out it was already purchased due to the dealer has several locations and their system was not updated. However, they were able to find the same exact vehicle right away and promised to send me all the accurate details on the purchase. The sales man Thomas Lee was very helpful and he kept me informed and was very professional.
Excellent Service, with great follow up by text & emails. When need a ride was provided by Uber & scheduled with pick up information on my phone.
You can meet people like Loren Wilson couple times in your life, truly serving, truly knowledgeable, truly compassionate about his customers, he is honest and humble gentleman, very trustworthy. Loren leaves a print in your memory, many blessings for him and his family!
Jason has been my preferred dealer associate for many years. I could say he is the best associate in Sacramento. I have had service with other associates before but none of them are attentive and good like him.
John Koponen was a pleasure to work with. Very friendly, knowledgeable and a great eye for detail. I would highly recommend working with him for purchasing a new car.
I walked into Mercedes of Sacramento looking at several different cars. John and team did a great job finding me a car that fit my needs. John did a great job explaining the car details and equipment and answered any questions i asked.
Greeted very quickly. Clear discussion around reason for visit. Percise diagnostics of issue and feedback of repair options. Comfortable discussion on next steps and price.
Jack was awesome. Very friendly and knowledgeable. He addressed all my issues that I had. He got my service done early and he loaned me a car while my car was being serviced so I could take care of some errands. Highly recommend Jack to others.
Great service no complaint will be back for yearly maintenance checks. Cecilia has great customer service skills and everything went well with the service scheduled.
Great service. She Was able to fit me in and kept me up to date. She had really good communication with me. Car drives great.
Amin was our salesman, he was very down to earth, professional and made the pain of buying a new vehicle worth it. The new Dealership is fantastic, very comfortable and not stuffy. The ladies at the reception desk made it very relaxing and enjoyable. The finance gentleman had everything ready for us when we arrived and that went very smooth as well. Overall a very enjoyable experience and I am positive we will be back.
Great service. Matt was excellent to work with during this repair. I found the experience to be straight forward and completed as it was promised.
I had an appointment and the service advisor knew I was waiting on site. The battery check and replacement took 3 hours, longer than seemed necessary.
Very professional always keeping me in the loop with everything going on with my Mercedes Benz will always bring my Mercedes Benz to Mercedes Benz of Sacramento
Beyond grateful to Brett who made our first experience with MB so pleasant and easy. We will be your forever clients.
The wife was very happy with how clean the car was.
Tough bargain, but flexible enough to meet the buyer in the middle. The Sales rep Fernando Robles was persistent, hard-working, pretty "sticky", would not let buyer go without working out a deal - good skills for the dealer, for sure.
Greeted me and took my vehicle as scheduled without delay! Provided loaner & finished repairs in minimal time! Thank you Jason! Excellent service and staff!! I’ll definitely be a repeat customer.
The best service ever!! All the employees was so nice and friendly. Everybody help me out! The ladies at the first desk was nice as well!
Very efficient, and professional employees. Good service. Nice building. Price could be a little bit less. They maintained the time frame very good. Thank you
Our salesman was great to work with. He was honest and really worked hard to provide a great deal for us. We would definitely buy from him again.
Some of the stuff the service advisor and technician went beyond our expectations. We were provided a detailed explanation of the repair work being done
Very respected and well treated. Manvir was very helpful and now has helped us with another mercedes. Very great employee and treated us very well and with lots of respect
Jack provide Excellent customer service… he seem very knowledgeable and able to resolved all my concerns I would strongly recommended all my friend and send them to work with Jack
I am a long time customer and continue to find their services excellent. Another person & I couldn’t help but overhear an unreasonable conversation between a person and calm, patient employee, Cecilia Salgado. She deserves recognition, as we were SO impressed how she handled the situation!
I would appreciate if my advisor was more transparent with how long my oil change would take. He told me an hour to a hour in a half and I ended up waiting in the lobby area for 3 hours. If I would have known that I would have went and got other errands done while my car was being serviced.
Great staff everyone makes me feel like family. Everyone is soo nice and friendly. This is the best dealership in the country. Thank you to everyone.
Jason Harber, Assistant Service Manager took good care of me yesterday. His answers to my questions were straight forward, objective and left me with the confidence that he was working for my best interest and the well-being of my Mercedes Benz C 300.
Very efficient and polite service. Friendly and welcoming staff. They were attentive to my concerns and adddressed every one of them. Felt the charges were fair.
We always use Mercedes Benz of Sacramento they always have very knowledgeable service who always have answers for your questions. The mechanics who do the work are very well trained and you have cold drinks or hot coffee for free. I have always been very happy with the service I received.
I wish you have a loaner car . Everything went smooth . Perfect customer service. Coffee and beverages available it's a big plus . Thank you much.
Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time!
I’ve been receiving professional services and quick responses. I’m very happy with my new vehicle. Thank you for helping me getting my dream car.
I’m very satisfied with your service. I think I will recommend you to my friends. I hope you can keep your advantage for the customers. Thank you!
MB of Sacramento is the very best Sprinter dealer in the western US. The vans they order have been configured to meet all your needs and they have a knack for getting inventory during these crazy times!
The service rep was very knowledgeable and courteous. He provided me with accurate information in regards to the time and cost of my vehicle’s service
I wanted to highlight Loren Wilson, Loren made the process easy and very informative, Loren is very knowledgeable of what he was selling and was able to answer all of our questions. Natomas Unified is much applicated of the service we received.
Relying on Lyift & Uber is inconvenient. If you keep a car 3 or more hours you should provide a loaner. Basically, I bring my auto in for servicing every 10 to 11 months. I have experienced your Lyft service about 4 times. Only once was it an excellent service; once it was barely satisfactory and twice it was a disaster. on one occasion it was so bad that your service technician was required to dispatch one of your facility drivers in your ne of your Facilty cars to pick me up and return me to your maintenance facility.
Great working with Efrain once again. He always takes good care to make sure everything goes smoothly and communicates good. All repairs and service were do be good too.
The customer care that I received from the service center was amazing from drop off to pickup. Service was completed promptly. Jack is a rockstar!
Everything was very easy. Even honored a price that I was quoted that was about $150 less that what it was supposed to be. Great experience!
Great purchasing experience from the moment i called to inquire about a specific vehicle to the moment i drove off the lot with the car that same day. Jay was such a great salseman. Patient, accomodating and an overall great personality. I definitely recommend this location. Now there are some communication issues with one of the ladies in the service department (Cecilia), she greatly needs an attitude adjustment, but my experience with everyone else has been great.
Thank you to my service person, Matthew! He took care of me. I will be a return customer for any future service need or new purchase.
Great 👍
Your salesman, John Koponen was very helpful in providing information about the cars i was interested in.
Excellent customer service. Matthew Milligan in Service was a pleasure to work with.
It was my first time dropping off my car for service here, so it all went smoothly, no delays, no surprise charges. Overall, not a bad experience
Fantastic sales experience, super efficient and accomodating. Everyone went out of their way to make sure it was an easy and painless process. Will definitely recommend them to friends.
Dealership very attentive and helpful. Mercedes tow service most inefficient; contact persons gave inaccurate information to us abd we waited 4 hours for tow pickup.
And I do not want this publicly posted!
Excellent service , from beginning to end. Easy to make appointment, service advisor was knowledgeable and car was ready when promised. Will definitely use this dealership again.
Very pleased with the service and their ability to quickly schedule an appointment and perform the necessary repairs!!! Very efficient service. Will use them in the future
My experience with the service department was very good. My MB service representative Jason (I’m pretty sure Jason)was professional and friendly. I so appreciated having a loaner car for the day!
loren wilson was superb. helpful,courteous,kind, cheerful, so it goes with a great salesperson . I will recall and remember my experience with a smile and a laugh
Matthew Milligan did a great job. I am waiting for a call to get my car washed. Thank you! My car is running very well now. I also enjoyed driving anSUV.
Customer service rep was fantastic! However my car was delivered to me after service dirty/unwashed with a larger oily footprint on the drivers floormat. I pointed this out to the delivery person and they did offer to rewash but I didn’t have time to wait for second attempt.
The sale man Dillion was very helpful like the service happy wat I wanted this is first time buying Mercedes but hopefully works out gd Thank u
They lost my car for an hour. It made for a long morning. It would have been longer if I didn’t say something to find out the problem.
The appointment was completed quickly when I arrived this time. Overall, it went efficiently and the rep was helpful. The was done in a timely manner during this service appointment.
Mr. mathew who write up my concern was dobe a satisfyibg job. codos on him.His help was on the dot.Took care of my car my well being as a veterance.promite.
I think Brett did the best he could to make this deal a success unfortunately the numbers was a bit over MSRP anyway I think he tried his best
Very attentive salesman more than enough to assist me throughout my process .Very happy with my purchase! I must say I love the attention that I received wow visiting Mercedes Benz.
Ali and Brian made my car search a breeze ESP TEST DRIVING IN 101 degree air! Once I wore Ali out, Brian appeared.lol Very approachable young men ready to serve your car needs and that Ali completed.
The customer service provided at this location is theee best! My MB Advisor Matthew was awesome! It took me a week to get my windshield fixed, car serviced + a part of my sunroof replaced and I was provided a loaner. Matthew kept me in the loop with everything with a timeline of when I should expect to have everything finished! The process of getting in and checked out is super fast! Everyone is so friendly and the facility is super clean! 🙂
I recently bought a Sprinter Van for my company US Trenchless from Von Housen Mercedes of Sacramento. Loren Wilson put the deal together quickly which I greatly appreciate. Communicating with Loren was super easy. Within 3 minutes of my fist contact with Loren it was apparent that he is extremely knowledgeable and very professional. Mercedes is synonymous with quality the world over, but in Sacramento Von Housen is synonymous with quality. From tip to tail my experience was the best vehicle purchase I have ever made. I highly recommend Loren Wilson for any fleet or commercial vehicle needs!
Dave Rose is amazing!!!! He really has solidified our relationship as a company with Mercedes! He’s always very patient, direct and efficient at the same time. Really an extension of our team. Thank you Dave!!!! I know he relies on his staff, the gals at the cashiers desk do props to them too! Thank you! Very best, Steve Arciaga
Great service representative very kind and helpful excellent customer service from your staff. They also washed my car, it was clean and beautiful when I pick my car up. Thank you
Jack Manikoth always makes our service experience so seamless and easy. We trust him with or SL550. Jack is always helpful, knowledgeable, and bends over backwards to make our service experience outstanding.
Once we got over the initial back and forth of negotiations, the overall experience was smooth and quick. I would recommend this dealership. Their pricing was fair.
During my original service, it wasn’t done to my satisfaction. But upon a quick email, they fixed it right away. That is the service I have come to expect from Mercedes Benz of Sacramento. They are top notch and even if they do make rare mistakes, they own them and make them right. I will never go anywhere else!
Excellent experience appreciated Davie Rose, carefully explained the MB recall, & ordered the parts needed to fix our 2012 Sprinter. He called us to tell us the parts arrived& we scheduled our appointment. We arrived 1hr early as the drive from Davis to Sac., can be unpredictable. A intake customer service to us out of the waiting line & had us park in a safe zone. We signed the paperwork & we’re notified that the vehicle was finished & available for pickup. Just a seamless process for us. Thanks for all who worked on our vehicle.
Very patient and helpful! The service they provided exceed my expectations. I love my new car and would recommend the dealership to everyone~ They are great!
Service advisor was very respectful very knowledgeable and answered all my questions I will recommend all my family and friends to get their vehicle serviced at Mercedes
Service was very good, and a bit faster than promised. Wait area was very good. I was able to be both productive and comfortable while I waited.
My experience was great from the time I walked in the door and drove off with my new car. Everyone I came into contact with was very down to earth and friendly! Customer service was excellent!
