I had very good service. Everybody was very professional and easy to work with. Will definitely recommend this dealership to anybody.
Very good service, but expensive. Staff are friendly and helpful. Improved waiting area after long construction.
Nice and clean. Friendly staff. Great coffee machine and choices. I was impressed with the service and accurate report.
Service was great....everyone very helpful and enjoyable to work with especially Michael and John
Dealer did great work on the emergency out-of-town repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months.
The service was very nice. A special thanks to Manvir who helped with the Sale and Kerry, who was amazing enough to drop us off home because we had 2 cars. There was a slight issue with a rattling noise even though the car was brand new. But the dealership took it back the next day and fixed the problem. Kerry was wonderful and she gave us updates about the car and when it would be ready. Definitely recommend!
I love coming to this dealership, because everyone is very nice and helpful. I love my sales advisor and he’s the best!
Excellent service, customer service, great environment, reliable service, timely service, best Mercedes Benz location around.
Front and break work great. Then auto detail afterwards was excellent. Agent is the best.
Let me start off by saying I've had 5 Mercedes in the past 7 years and just now I feel like I've found a great car salesmen, I haven't been so luckily the last few times at Mercedes with their customer service but yes kept going back for trade ins, or leasing a car. Hands down Fernando Robles is the best sales consultant I have worked with, he didn't pressure me to trade my car in, worked with me and my husband and made us feel like family. Thank you so much for being patient with us and ...
My experience with this business has been very good. I would like to give a special thanks to Amine which has been very helpful and kind. He entirely understood the need I had for my new car. I got the vehicle I wanted and am very happy with it. I highly recommend to go to this dealership if you are looking for a good deal and service. They will treat you well and with respect. Thanks again everyone in the organization.
my experience was wonderful. Everyone is so nice and professional at the Howe Avenue location.. Austin is an amazing sales person and human. It was such a pleasure working with him. thanks.
Friendly stuff good service professional service they take time to let me know what is going on with my car
Great service, definitely recommend and very friendly environment which makes things very easy! also the communication is great
I had a flat tire and staff took care of the problem as soon as they could.
Great, friendly, quick .
Excellent service Accurate appointment Excellent person attitude. Understand exactly customer need Thank you very much
So far, my experience with this business has been very good. After some negotiation, I got the vehicle I wanted and am very happy with it. Given the shortage of supply, I received the vehicle in a reasonable time frame. I was treated with respect by all concerned employees of this organization.
Their professionalism and emphasis on customer service far exceeded my expectations. The entire service team was prompt, informative, and represent your dealership with the quality and superior servie expected.
Happy yes the Mercedes dealership has done excellent work on my car I have no complaints about anything they did a superb job
This dealership takes very good care of their customers, and are efficient with the services in a timely matter! I am pleased to be a customer!
This dealership goes way out of their way to make their customers feel like they are the only one.
We got great service!! The fastest car buying experience I ever had! Appreciate their help!
Loren was awesome! Great customer service, and he made the whole process very easy and simple!
Jack is excellent and nice professional service manager he is very friendly and job has been excellent
Clean, courteous and fast. They serviced my Smart car more affordably than I had even anticipated. I will definitely continue to bring my Smart car here every 10k miles for service. Thank you.
jack is awesome and helpful . he is very professional. everyone else was friendly as well
Friendly people. Very helpful. Didn’t feel pressure. Pleasant environment. I would recommend this dealership.
You couldn't possibly ask for a nicer, more professional service writer than David Lanzone, the Sprinter specialist.
Excellent customer service experience. My services advisor took the time to explain the process and making sure the repair was done as process!!.. good work David L.
Thanks to Michael everything went smooth. Efrin has always been a great help. Love the new S class.
I had a great experience! Everyone was kind, that I encountered. I thought it would take longer for the service. But, I was out of there quickly, which was a nice treat. Also, my salesman came over and chatted with me and offered me a beverage; which was a nice touch. We talked about my next car, which I’m excited about. Service was 10/10! Best, Nia E. Cooper
I had a good experience purchasing my new GLC 300. Mr. Lee did an exceptional job as usual! this is my 14 year of leasing from MB of Sacramento!
I was served by professionals from the front desk through the sales experience, the government interface and the well trained IT tech who helped make my car my own by syncing my cell phone and garage door. MB of Sacramento is an oasis of civility in a scruffy world. Amine was a marvelous guide.
Dave and the service team kickass. We’re cycling through 20 vans for recall repairs. The team has been great at communicating and meeting our needs.
Perfect service that I ever got from 'Mercedes. I am appriciated for all the service at Mercedes Sacramento did for me. Jason is really nice & friendly. Thanks
Very clean dealership, friendly environment I definitely recommend it !! Excelente customer Service.
Brett Kellner and Julie Garcia helped me through the process of buying a car online and did a great job. Our family is happy with our purchase and we highly recommend the team at Mercedes Benz of Sacramento!
Amine did an incredible job and went way out of his way to provide me with the best service possible. Amine was 100% available during several weeks and was very knowledgeable to help me find the best car for me. I was extremely happy and impressed by Amine's professionalism and expertise. He is by far the best salesperson I've come across in the Sacramento dealership and I will always refer to him in the future.
I really enjoyed working with John. Everything went nice and smooth from start to finish. I also enjoyed working with Rudy in the finance department Thank you for the Great service John and Rudy
Jason is awesome!! The best service I’ve had in my 30 years of working with Benz of Sacto. So responsive and will call me after hours to make sure I got the message
The information requested was provided in a timely manner. I did experience a little miscommunication with the first vehicle that was available for purchase then to find out it was already purchased due to the dealer has several locations and their system was not updated. However, they were able to find the same exact vehicle right away and promised to send me all the accurate details on the purchase. The sales man Thomas Lee was very helpful and he kept me informed and was very professional.
Excellent Service, with great follow up by text & emails. When need a ride was provided by Uber & scheduled with pick up information on my phone.
You can meet people like Loren Wilson couple times in your life, truly serving, truly knowledgeable, truly compassionate about his customers, he is honest and humble gentleman, very trustworthy. Loren leaves a print in your memory, many blessings for him and his family!
Jason has been my preferred dealer associate for many years. I could say he is the best associate in Sacramento. I have had service with other associates before but none of them are attentive and good like him.
John Koponen was a pleasure to work with. Very friendly, knowledgeable and a great eye for detail. I would highly recommend working with him for purchasing a new car.
I walked into Mercedes of Sacramento looking at several different cars. John and team did a great job finding me a car that fit my needs. John did a great job explaining the car details and equipment and answered any questions i asked.
Greeted very quickly. Clear discussion around reason for visit. Percise diagnostics of issue and feedback of repair options. Comfortable discussion on next steps and price.
Jack was awesome. Very friendly and knowledgeable. He addressed all my issues that I had. He got my service done early and he loaned me a car while my car was being serviced so I could take care of some errands. Highly recommend Jack to others.
Great service no complaint will be back for yearly maintenance checks. Cecilia has great customer service skills and everything went well with the service scheduled.
Great service. She Was able to fit me in and kept me up to date. She had really good communication with me. Car drives great.
Amin was our salesman, he was very down to earth, professional and made the pain of buying a new vehicle worth it. The new Dealership is fantastic, very comfortable and not stuffy. The ladies at the reception desk made it very relaxing and enjoyable. The finance gentleman had everything ready for us when we arrived and that went very smooth as well. Overall a very enjoyable experience and I am positive we will be back.
Great service. Matt was excellent to work with during this repair. I found the experience to be straight forward and completed as it was promised.
I had an appointment and the service advisor knew I was waiting on site. The battery check and replacement took 3 hours, longer than seemed necessary.
Beyond grateful to Brett who made our first experience with MB so pleasant and easy. We will be your forever clients.
Very professional always keeping me in the loop with everything going on with my Mercedes Benz will always bring my Mercedes Benz to Mercedes Benz of Sacramento
The wife was very happy with how clean the car was.
Tough bargain, but flexible enough to meet the buyer in the middle. The Sales rep Fernando Robles was persistent, hard-working, pretty "sticky", would not let buyer go without working out a deal - good skills for the dealer, for sure.
Greeted me and took my vehicle as scheduled without delay! Provided loaner & finished repairs in minimal time! Thank you Jason! Excellent service and staff!! I’ll definitely be a repeat customer.
The best service ever!! All the employees was so nice and friendly. Everybody help me out! The ladies at the first desk was nice as well!
Very efficient, and professional employees. Good service. Nice building. Price could be a little bit less. They maintained the time frame very good. Thank you
Our salesman was great to work with. He was honest and really worked hard to provide a great deal for us. We would definitely buy from him again.
Some of the stuff the service advisor and technician went beyond our expectations. We were provided a detailed explanation of the repair work being done
Very respected and well treated. Manvir was very helpful and now has helped us with another mercedes. Very great employee and treated us very well and with lots of respect
Jack provide Excellent customer service… he seem very knowledgeable and able to resolved all my concerns I would strongly recommended all my friend and send them to work with Jack
I am a long time customer and continue to find their services excellent. Another person & I couldn’t help but overhear an unreasonable conversation between a person and calm, patient employee, Cecilia Salgado. She deserves recognition, as we were SO impressed how she handled the situation!
I would appreciate if my advisor was more transparent with how long my oil change would take. He told me an hour to a hour in a half and I ended up waiting in the lobby area for 3 hours. If I would have known that I would have went and got other errands done while my car was being serviced.
Great staff everyone makes me feel like family. Everyone is soo nice and friendly. This is the best dealership in the country. Thank you to everyone.
Jason Harber, Assistant Service Manager took good care of me yesterday. His answers to my questions were straight forward, objective and left me with the confidence that he was working for my best interest and the well-being of my Mercedes Benz C 300.
Very efficient and polite service. Friendly and welcoming staff. They were attentive to my concerns and adddressed every one of them. Felt the charges were fair.
We always use Mercedes Benz of Sacramento they always have very knowledgeable service who always have answers for your questions. The mechanics who do the work are very well trained and you have cold drinks or hot coffee for free. I have always been very happy with the service I received.
I wish you have a loaner car . Everything went smooth . Perfect customer service. Coffee and beverages available it's a big plus . Thank you much.
Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time!
I’ve been receiving professional services and quick responses. I’m very happy with my new vehicle. Thank you for helping me getting my dream car.
I’m very satisfied with your service. I think I will recommend you to my friends. I hope you can keep your advantage for the customers. Thank you!
MB of Sacramento is the very best Sprinter dealer in the western US. The vans they order have been configured to meet all your needs and they have a knack for getting inventory during these crazy times!
The service rep was very knowledgeable and courteous. He provided me with accurate information in regards to the time and cost of my vehicle’s service
I wanted to highlight Loren Wilson, Loren made the process easy and very informative, Loren is very knowledgeable of what he was selling and was able to answer all of our questions. Natomas Unified is much applicated of the service we received.