Outstanding customer service. They really take care of you. Very clean and inviting atmosphere. My service agent was outstanding. She kept me up to date with everything that needed to be done.
I had a great experience for my service appointment. I look forward to the next. He was respectful and kind. If you go to sacramento Mercedes Benz. I recomend Jason all day long.
I own a MB Sprinter, a small motorhome. Not all dealers service these vehicles which is inconvenient. These vehicles are advertised as cruisers, a compact way to travel, yet when you travel to other states there are slim to none MB dealers should a problem arise.
Simply, the best. Wonderful experience. Eric Johnson, was the difference maker. He knew what I wanted and had the cars ready for me to test drive.
My representative, Patrick McGarrity was , as always, very helpful. I took my car for service but he also advise to update the engine electronics control unit software. I was not aware that it needed to be performed as part of the service campaign.
Follow up on providing an education on the technology of the automobile was difficult. I believe it was because of the turn over in employees.
I can say the service was timely. It was also convenient and one thing I’ve always enjoyed as my representative Efran. thank you for a pleasurable experience.
Mercedes-Benz of Sacramento always provides the best service. They always go above and beyond what is required. I will continue to purchase cars from them.
I had a complicated situation with the lease on my CLA with being over the miles. After having a terrible experience at another local Mercedes dealership, I reached out to Mercedes-Benz of Sacramento and they were amazing! Brian helped me through the entire process. He listened to what I was looking for, what my budget was, and delivered on my dream car! I could not be happier! I am happy to say I am a Mercedes Benz of Sacramento customer for life!
Everyone is obviously dedicated, and service quality is top drawer. Service area and work stations are always clean. With very helpful and caring employees it’s a pleasure to visit.