Efrain always keeps me updated on the service and provides excellent customer service. My vehicle is always ready on time and freshly washed and vacuumed.
Always take my Ml to the dealership where I bought it for all it’s service and repairs - always have good customer service and good experience.
Recall warranty work. The did the work in great time and a professional manner.
Terrific service on my used Sprinter van!! Reduced the price and got the work done on time. Shuttled me home and back - very convenient service.
Always extremely professional efficient and provided the upmost highest level of customer service. Always a pleasure working with my service advisor. Unlike my dentist I look forward to my next visit 😊
Patrick insured that my 2004 SL 600 received and the necessary services to insure excellent performance. He was through and the costs were reasonable! Great job!
I was a little intimidated walking into this brand new beautiful dealership - first time Mercedes buyer, not your typical wealthy, designer-clad customer. From the minute I walked in, Jodi at the front desk made me feel so welcome, and when I explained that I was looking for a vehicle that could accommodate my wheelchair-bound husband, she went over and above getting me the help I needed, bringing me drinks, even buying me a Mercedes key chain after I purchased a vehicle. John and Amine worked together to find me the pre-owned car I was looking for, worked with me ...
They have good service and quality
The best dealership I’ve been to ever., the staff is extremely kind and a true pleasure to do business with. I highly recommend Mercedes Benz of Sacramento.
Great buyers experience this time around!! Raja was transparent and very knowledgeable with our sales experience. We went above and to ensure we had the exact that we wanted and researched.
Loved working with John and the Manager of the store. They were very helpful. Quick fix my problem. I would recommend them to everyone in my family !
I am a very straight forward and to the point person. Mercedes of Sacramento (Manager Chris is Service and Jason) have given me the Royal carpet and exceeded my expectations with both of my Mercedes. Thank you for all that you’ve done.
The service was great and my service rep named Jack was friendly and responsive.
I love bringing my Mercedes here! I get superb customer service! Jack is always honest and loyal to his customers! Thank you!
Mercedes Benz gives us a very good service, I have peace of mind to pick up my car on time Employees are very kind , friendly and always available to help Thank you.
We have been seeing our service advisor Efrain since 2009. Efrain gives us great service and is always friendly and takes good care of us and our car! It is a pleasure to work with Efrain and the other staff on the drive are excellent as well. Thanks
Very nice and professional service advisor. Quick fix my problem. And give me a 10% discount on total amount. Thank you! I will come back again!
I have only had one experience at this dealership. The people were excellent, but computer issues made my visit more than twice as long as estimated. My service appointment happened to be on the first day in a new building so I trust those issues will be ironed out. $500 for a spare key seems massively more than it should be, but I guess that’s Mercedes.
Service brought a replacement battery for my 2013 Mercedes Benz S550 which was sitting in our garage dead as a door nail. The replacement was completed timely and efficiently. THANK YOU!!!
Living in Davis, Mercedes of sacramento is the closest dealership to me. I’ve dealt with them on and off for the last twenty years on various Mercedes cars that I had owned. They are very organized ( except during construction which has become very hard to get in and out), they are knowledgable, friendly and do the job right on the first trip. My advisor, jack, is on the ball and take care of all the issues that may arise during the service in a relatively pain free and expeditious manner.
Excelente atención y vehículos espectaculares!! Muy agradecida de poder haber adquirido mi vehículo nuevo aquí. Son lo máximo!!!
Great people ! Have worked with Zach Stacy ! He’s the best ! Professional and nice !
Excellent communications and keeping me informed. Will be back for more service in all my vehicles and I strongly will recommend service department. Thank you
Helpful people. Fast service. Parts counter guys know the parts well.
I reached out to Victoria and told her exactly what we wanted from trim, to color, and style. Unfortunately they did not have it in stock but within 10 minutes she found exactly what we wanted and had it shipped in under 2 days. When we went in to purchase the vehicle we were greeted by Leon who was kind and warm. He immediately showed a vehicle similar to what we were purchasing and took us on a test drive. He never once pressured us and made sure we thoroughly enjoyed our purchase. The manager was also amazing, we may have driven ...
Wonderful customer service. Convenient location. Renovation in the noticeable progress. Professional and open to help workers. Easy to get detailed information. Perfectly satisfied with the service.
Jack Manikoth in the Service Department is the best! He's always friendly, helpful, and an enjoyment to interact with. I trust him with the care of my vehicle.
The staff were very nice and helpful and patient. The only annoyance was only receiving one key so we had to make a second trip.
Thomas is excellent. Helped find what I wanted and was able to explain everything perfectly. Highly recommend him. If you are looking for a new car go see Thomas Lee. Best sales person ever.
Efraín hasta always been great and has great customer service! Will continue to go with him! He has strong communication and always keep me updated.
Friendly and professional staff, shout out to advisors Patrick and Jason. Newly renovated building inside clean and spacious showroom and waiting room with self serve Expresso coffee machine, snacks and leather cushioned sofa, no stress service!
Sales team was amazing. The overall experience at the dealership was better than I've had at any other dealership. Thanks, Mercedes-Benz of Sacramento!
I came in to Sacramento Mercedes Benz with my new car on 2.14.2021. I had a few issues. Henry Jorrick immediately greeted me and attended to all my needs. I am so grateful for his help. Great service.
Great sales team. I wanted to purchase the same exact car I had but the trim was no longer available. They ordered the trim I wanted and put it in the car before I picked it up. I love it! Thank you for going the extra mile!
Working with Jason Harber is a true pleasure. The other admin staff (Cecelia Delgado) could benefit from remedial course in non-confrontational engagement with the customer.
Efrain did a very thorough job in trying to find out what the problem was and check every possible solution. I will definitely be back.
I received an appointment right away -I brought my car in for a recall airbags - my experience was great. The added car wash was awesome.
Efficient and friendly check in- Great service all around - went in for a key fob problem and it was fixed for no charge - car wash at the end was awesome
Very friendly staff were able to get me in and out of dealer in short time just had to sigh papers and out I was
John Lui was awesome! Thank you John for making our experience at Mercedes-Benz of Sacramento great! My wife love her GLS 63 AMG .s
Nice efficient system from appointment to service. Nicely cleaned car (though they omitted the trunk somehow). Will definitely come back for a 20K maintenance service
Thank you For making my purchase hassle free I’ve been a customer since 2014 I take my cars to you for all my services get the most expensive but I’ll pay the price because it’s worth the quality of work
Excellent work. Very professional. Great service! It was a quick turn around time. I definitely will recommend and will be going back to get my car serviced again.
extremely friendly, professional and most helpful
The staff went above and beyond at my visit. They were all really friendly and pleasant to work with. They were patient and accommodating, as well as amazing!
Efrain continue to provide great customer service and sound advice. He communicate status of vehicle and provide realistic time expectations. He is also very personable.
All around excellent experience. friendly, profesional, and patient. A++ service. I will refer friends and family. Loved working with the staff. Happy to be part of the MB family.
Thank you to Patrick McGarrit
Dave Rose and his team are great to work with. Great communication, prompt and diligent service. Although the issue we are dealing with is complex, I have no doubt they will resolve it.
Jason Harber is always the best. He listens to my concerns and fixes my car. Great guy!!!!! He communicates well and always makes time for any issue that comes along.
Good experience overall. I got in the car I wanted for a price that was fair. The team did a good job working with me to explain all options and provided me valuable information upon my request to enable me to make an educated purchase decision.
My service advisor Efran, gives the best customer service.
As always, Mercedes-Benz of Sacramento has provided excellent services in relatively reasonable time frame. One thing I'm a little disappointed was quality level of car wash, which has been provided for free after services. No cleaning was done inside maybe because of rain.
Always great service and very organized. Easy to schedule appt. and appreciated the Lyft so I didn't have to wait. All in all a good experience.
Always great service with Jack. Explains the service, gets back to you after inspection & gets work done as promised. I cannot be more pleased with my experience.
Excellent service, very accommodating, knowledgeable and outstanding quality of work. I have been taking my vehicle to this dealership for the past 3 years. Thank you.
Thomas did an excellent job getting me the car I wanted! I've owned or leased vehicles at Mercedes Benz of Sacramento for the past 42 years. Service has always been flawless!
Great job was one issue where after 45 minutes I noticed my car was not taken in and was still in the drop off lane. I did let service Mgr know and she took care of it right away.
Amine was very helpful in finding the right vehicle for me! Very knowledgeable! Victoria was very friendly as well. Finance guy was also very nice & he was thorough. Each of them showed very great customer service skills & I plan to always purchase with them in the future! 🙂
Well organized for Customer Service. Came in for a recall service. Did not have that much contact with service provider. Thank you for your immediate service. Very nice surroundings to wait for my car.
Great service! They were friendly, punctual, did a good job, and even washed my car! I would recommend their service department to my family and friends!
It's always a pleasure to visit Mercedes Benz of Sacramento. All of the staff go out of their way to make the experience great.
The entire experience, staff, facility and service were flawless. I will never buy a car anywhere other than Von Housen! Perfectly attended to throughout the entire process.
Always friendly positive experience . Everything was explained thoroughly in advance. A nice touch to have the exterior cleaned upon returning it to me. Overall very pleasant
Clear, communicative and accommodating - three words to describe my experience with this dealership. Our sales person, Raja was Knowledgeable, friendly and compassionate towards our needs. Overall, I’m satisfied with my purchase.
A good faith effort is given by Patrick, the service advisor, and everyone else I’ve encountered at MBZ Sacramento. Thanks to everyone. Lots of friendly faces eager to serve.
Clean facility, courteous employee and trusted services. Jack is an outstanding service adviser. He listens carefully and offers good advise on what the car needs
Alex Dawri is my salesperson n I purchased my car w no fuss. Having a 2009 C-class since new. Jason Harper is my service guy n love my 09. 152,000, I called Jason to hook me up w sAles n I got Alex. Through one phone call, and one visit I purchase my car on a 2nd phone call Alex listen to what I wanted, met my wishes n sold me a car. He still checks on me.
Great experience with the whole team with the sales and due bill..it was worth the drive to Sacramento. I would recommend it to anyone who wants a new car
My rep Jack is the best. Very knowledgable and friendly. Explains everything in a way I understand. He has been my rep. for many years.
Salesman Thomas was very profesional and knowlegeable. The purchase of the car was easier than what I expected. Everybody in the dealership was very friendly and profesional.
Great service, as always with each employee that I had contact with. MB always provides good service. This is all I have to say. Bye
I recently switched from BMW to Mercedes-Benz and I can honestly say that I thought BMW staff and service would be hard to beat but am very pleasantly surprised to see Mercedes-Benz of Sacramento's Efrain Vasquez be beyond all expectations in excellence and friendliness.
Lauren did a great Job helping me and finding a vehicle. I was looking for a 4x4 Sprinter for a van build out. He appears to be purchasing the perfect 4x4 builds to help people like me who want to efficiently turn into a VanLife conversion!
Excellent service! Car was certified but not showing up on computer. Jason went above and beyond and treated the warranty issue as "good will." If it makes a difference to your dealership, you can recheck that it was certified at the time of service. Thank you all. Dave Cumerlato
I believe that you find the true worth of a service manager when things do not go as planned. Mike Gallagher is one of the best I have ever met. His calm, confident manner gave me assurance that everything would be alright. Mike's corrective actions were beyond my expectations and have made me a MB Sacramento customer for life.
Excellent service. Jeff and Alex were great they made sure I got the best deal possible!
Loren Wilson helped me a lot when I came in the dealership and wanted to buy a van. He explained my questions patiently and showed me everything in the van that I wanted to buy. He was friendly. Thanks.
Service was process efficient and professional. They make the customers feel special. The overall quality of the MB of Sacramento dealership has always been consistently excellent.
Rudy Castillo was amazing! To be honest everyone I came in contact with was amazing. Very friendly and extremely helpful! I’d recommend this Mercedes Benz dealership to anyone!
Great fast service, Thank you. Will be returning back soon. They also offer free rides too and from the dealership. Very friendly and efficient. Central location.
Excellent Service Excellent Staff Above and beyond Will call Tim for my next purchase I Highly recommend this dealership to all my friends and family
It was a smooth experience. I will definitely recommend Mercedes- Benz Sacramento and my service rep Jason to friends and family. Thank you for another excellent service experience.
Some things were forgotten; such as I asked for a price quote for new tires.. even if I don't need them quite yet, and why doe my dash light no longer turn on indicating that my daylight running lights are on when they are always?
Very polite and friendly. Place was clean and welcoming. Dealer was compliant with COVID-19 distancing, concerned about the refreshment counter being shared by everyone
Great service,comfortable waiting area. Should be even better once construction is finished. Definitely recommended. If I lived closer I would go there for all my service needs
MB of Sacramento showed true dedication to customer service - going way above and beyond. I am thankful for their service, and especially their extra efforts to correct a prior experience. They are a class act - no higher compliment I can pay them than that.
Everyone at Mercedes was incredibly knowledgeable about the service I needed and helped me every step of the way. It was a fantastic experience and I’m glad I decided to go to the dealership to solve my issue and not somewhere else.
Everything goes very smoothly and professionally each time I visit. Thank You! They make me feel important and am a valued customer, and Love how they wash my vehicle every time.
unfortunate that the tech "rushed" through checking the oil, left the cap off, oil sprayed all over the engine area and I just happened to look at the engine area before going on a long trip, could of been a real problem out on a desolate highway :(. I still appreciate the service center but that was close.
Mr. Lee was extremely helpful. He listened to what I wanted, Actually listened. He bought out the cars that were just what I wanted making my shopping easy and fast.
Jack is very helpful and attentive to his customers. Gave 5 stars for his team for excellent customer service. Appreciate your assistance in setting up my memory seat, showed me how to set up my garage door opener and other control in my car that is very useful: ) Thank you.
Great dealership! Extremely helpful & efficient to get me the car I wanted as soon as possible. Amazing customer service. Thank you to Kevin & Rudy for all your help.