Customer Testimonials

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DealerRater Jul 10, 2020
 

Jack Manikoth is the best! The work was done on my car in a timely manner. An analysis of potential issues with my car were presented professionally.

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DealerRater Jul 10, 2020
 

I have dealt with this dealer a couple of times and they have been great. David Rose has been a great help both times I’ve had my Sprinter motorhome in for work. David also was great in advising me on trickle chargers.

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DealerRater Jul 9, 2020
 

Have taken my car there since I bought it, have never had a bad experience, or ever had to take it back, because a repair was not done right.

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DealerRater Jul 9, 2020
 

Everything went perfectly except car wasn't really that clean, lamp defective light came back on in a few days, and phone holder you kindly installed for me (I appreciate it) fell Ott in a few days. My main objective is to keep me (and others) safe, and I am confident you met the objective. Patrick has exceptional customer service and listen skills he is kind and caring. Bless you all. Susan

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DealerRater Jul 9, 2020
 

Amazingly helpful, proactive and comprehensive in their diagnosis and repair of my vehicle's issues. Truly the best customer service I have ever experienced at a dealership service department, Mercedes or otherwise.

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DealerRater Jul 9, 2020
 

I got a great deal from Loren, who was friendly, easy to work with and super responsive! I'm very happy with my 2019 Sprinter.

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DealerRater Jul 8, 2020
 

I had my engine light on coming to Sacramento for short term work. I called Mercedez Sac for appointment and got in next day early morning. I went in and explained the problem with Patrick. He also got me Uber back to work. I got a call in early afternoon and told me the car is ready. Someone at work was able to give me ride back. It turned out I did cap the gas tank tight enough after fueling. Patrick told it will be free even though initial I was supposed be charged I think $150 for computer diagnostic. I ...

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DealerRater Jul 7, 2020
 

I really enjoy speaking to Jack. Its always a great experience. Love driving the new loaners. Thanks so much for the customer service every year.

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DealerRater Jul 6, 2020
 

I didn't have to wait once i arrived for my service appointment. I was fully satisfied with the work that was done.. Thanks for your help.

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DealerRater Jul 3, 2020
 

The service apppointment is on time. Less than 5 minutes upon my arrival in the dealership, I was greeted by Jack Manikoth, the service rep. Jack is very friendly, knowledgeable, helpful and customer-oriented. I definitely would like Jack to serve me next time when any auto service is needed. However, I still hear some squeaking sound even after the recall service was performed, I may need to take the car back again to have it look at.

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